Hours of Operation
Office Hours
Monday through Friday
8:00AM to 5:00PM
Citizen Services
Tue. and Wed.
8:30AM to 12:00PM
Non-Immigrant Visas
Tue. and Wed.
2:00PM to 4:00PM
(appointment required)
Citizen Services
Emergency Assistance
If your family needs to reach you in an emergency or because they are worried about your welfare they should call the State Department’s Citizen’s Emergency Center at (202) 647-5225. The State Department will relay the message to the Embassy in Kolonia. Our consular Officers will then try to locate you, pass on urgent messages, and consistent with the Privacy Act, report back to your family.
Getting Funds
Should you lose all your money and other financial resources, consular officers can help you contact your family, bank or employer to arrange for them to send you money.
Incarcerated American Citizens
If arrested, you should ask the authorities to notify the U.S. Embassy. Consular Officers cannot get you out of jail (you are in a foreign country and are subject to its laws). However, Consuls can work to protect your legitimate interests and ensure that you are not discriminated against. They can provide a list of local attorneys, visit you, and contact your family and friends at your request.